Cancellation Policies
& FAQ
Cancellation Policies
1:1 Classes
• No refund if a class is about to start within 48 hours
• Contact the tutor via in-app messenger to reschedule*
*At this moment, rescheduling is only a verbal confirmation between tutor and student
Group Classes
One or two sessions
• Full refund if student cancels the group class before the registration deadline
• 50% refund if student cancels the group class before the first class begins
• No refund if student cancels the group class after it begins
More than two sessions
• Full refund if student cancels the group class before the registration deadline
• 50% refund if student cancels the group class before the second class begins
• No refund if student cancels the group class after the second class begins
1:1 Classes
• Full refund to student if tutor cancels the class
• Contact the student via in-app messenger to reschedule*
*At this moment, rescheduling is only a verbal confirmation between tutor and student
Group Classes
• Full refund to students if tutor cancels the group class before the first class
• Partial refund to students if tutor cancels between classes*
*Students will be refunded for unattended classes
Frequently Asked Questions
Can't find the answer you are looking for? We've compiled some of the frequently asked questions to help you out.
What is the course refund policy?
You will get a full refund if you cancel at least 48 hours before the class starts. However, if you cancel a class that begins within 48 hours, there will be no refund.
How do I access my online class?
All of our online classes are hosted on the TUEX's video conferencing portal. Go to live.tuex.ca and enter your course ID to enter your class. These rooms will be made available to you 5 minutes before the class starts.
How much commission does TUEX charge the tutors?
We offer the lowest commission rate for tutors in North America. Our commission rate starts from 27% and drops down to 11% depending on your teaching hours. The more teaching hours you accumulate, the less we charge and the hours will never be reset back to zero. The commission rate chart can be found by clicking your teaching hours on the app on the “Me” page.
How do I sign up?
Download the TUEX or TUEX Tutor app in the App Store or Google Play.
Sign up for an account using your phone number or third-party log in. For more information, visit the student or tutor page on our website.
Do you offer discounts for large groups or non-profits?
Send us an email at info@tuex.ca. Let's talk about it!